Tips and Troubleshooting Techniques for iOS Devices: iPad, iPhone, and iPod Touch
Tips and Troubleshooting Techniques for iOS Devices: iPad, iPhone, and iPod Touch. iphoneA number of iOS device users have already reported a bevy of problems – some large, some small – after upgrading to iOS 4 or after purchasing iPhone 4 and iPhone 5. There have also been minor glitches with the iPad and iPad Mini. Instead of boring you with a list of what users usually complain about, this article presents some troubleshooting tips and tricks that generally fix most, but not necessarily all iPhone and iOS problems.
The following will usually work to solve a number of problems. It is highly recommended that you try them in the proper order as shown below:
If you are experiencing any issues with your iPhone or iOS device, the first thing to try is to restart or reset your iPhone or iOS device by holding down the sleep and home buttons until the Apple logo appears.
If you are experiencing network issues, simply open Settings, then go to General > Reset, and tap Reset Network Settings. This will reset all your network settings to factory defaults, including any Wi-Fi password you have saved. You will be required to re-enter the Wi-Fi password the next time you connect to one of the previously saved networks.
If you are still having problems, open Settings, then to go General > Reset, and tap Reset All Settings. This will not erase your apps, media, or other data, unless you accidentally press the Erase All Content and Settings just below this option. Reset All Settings will restore the factory default settings preferences that you might have customized, such as your ringtone and message tones.
If none of the above troubleshooting tips and tricks worked, you can restore your iPhone or iOS device by plugging it into a computer running iTunes. It is recommended to sync and to back up your iPhone or iOS device in iTunes before restoring your iOS device. Once you’ve confirmed that you have a good back up, from iTunes, locate and click the Restore button under the Summary tab of your iPhone or iOS device. Restoring will erase contacts, calendars, photos, and other data on the iOS device, but will restore automatically backed-up information including text messages, notes, call history, contact favorites, sound settings, widget settings, and other services.
The first three troubleshooting options above will generally resolve most mobile device problems. The fourth option is fairly drastic and is therefore considered to be a catchall. These options have been used to resolve network connectivity issues, problems with Bluetooth devices, proximity sensor issues, and a bevy of other reported problems with iPhones and iOS.
If none of these works for you, you might consider visiting the Apple iPhone Troubleshooting Assistant website before calling AppleCare. Better yet, you can look up a reputable computer technical support service company and inquire about the troubleshooting or simply having them take a look at the phone or device. This might save you some heartache later if you aren’t tech savvy.